What should I do if I am having technology issues?

• Review the material located here on the Technology SOS page
• Do a quick internet search for the issue to find a resolution
  • FYI Did you know that YouTube is the 2nd most used search engine?!
• Ask your peers to see if they are having the same issue
  • If so, did they fix the problem? How?
• If able, try a different computer, phone, tablet, browser, etc.
  • This step is helpful when troubleshooting
    • The tech contact will want to know what you were doing, how you were connect, on which device, etc to narrow down the problem and find a speedy solution
    • We will need to see if there is a problem with your device or your user account
• Screen Recording
  • Using Chrome or a Chromebook
    • Using a screen recorder, such as Screencastify on your Chromebook, record the issues you are having. Seeing the actual issue can be extremely helpful to the tech when trying to troubleshoot.
      
      • How to use Screencastify - https://www.screencastify.com/products/screen-recorder
  • Using iPhone
    • swipe from the top, right, select record
  • Using Android
    • you'll have to search 'how to screen record' for your specific device or download a 3rd party screen-recorder

What should I do if I have looked through the materials here but I am still having technical issues?

1. Contact your teacher
   • he/she will try to resolve the issue
2. If the teacher cannot fix the issue, they will submit a SysAid
3. The SysAid will be submitted to the school's Tech Contact for review
   
   • he/she will try to resolve the issue
4. If the School's Tech Contact cannot fix the issue, then he/she will forward the SysAid to the next tier at the ECSD Department of Technology