Those interested on contacting Dr. Ford, should contact his administrative assistant, Ms. Lisa Kessel @ lkessel@effingham.k12.ga.us

When family members have concerns about school issues, they should be addressed in a timely manner, working directly with the staff person(s) involved, using the following steps:

1. Begin with the classroom teacher. If the issue is not resolved,
2. Continue the communication with the school assistant principal, and then the school principal.

Most concerns can be addressed at the school level when school staff and administrators engage in an open and collaborative discussions with family members. If the issue is still not resolved at the school level,

1. Discuss the situation with an appropriate central office administrator.

Any level of the above discussions may be initiated by telephone or email but may evolve into a face-to-face meeting, which allows for the best and most collaborative discussion to take place.

It is important to be respectful in all forms of communication, regardless of the selected channel used or the people involved. Everyone has the right to be treated with respect, whether it’s in a face-to-face meeting, in a telephone conversation, or through email.

Whether the response is needed from the home to the school, school to the home, or among schools and/or departments, a timely response is merited. At a minimum staff is expected to respond to emails or phone messages within 48 hours or two business days.

When detailed and sensitive issues arise, it is important to have direct, face-to-face communication, telephone conversations, or hard copy, written communications. When communication requires ongoing dialogue, such as bringing forward a question or concern, or when a discussion is required on a topic, the preferred channels of communication are ones that allow for immediate and ongoing interaction between the people immediately involved in the situation. This type of communication allows us to establish a personal connection, building desirable relationships.

Please follow the recommended protocols listed below and allow for first contact to resolve the issue when possible. The tone is difficult to read in an email, and sometimes even on the phone. When engaging in two-way home-to-school communications, carefully separate fact from opinion and confirm information received through others before considering it factual. Recognize that flexibility and collaboration are essential to effective problem resolution.